FAQ

Where do I go for support - my event is at least a week away
You’ll want to use the support desk for details and troubleshooting, Project Manager/Event Coach for creative elements and questions.  Your Help Widget ...
Thu, 24 Jun, 2021 at 12:49 PM
Where do I go for support - my event is less than a week away
You’ll want to use the ticket system for details and troubleshooting, project manager for creative elements and questions.  For the items listed in the ...
Thu, 24 Jun, 2021 at 12:49 PM
Where do I go for support - my event is today
You will want to use the Chat Support. Chat support is available on your login page for your event (URL usually ends in &rlp=1 and has ‘login’ in it) a...
Thu, 24 Jun, 2021 at 12:49 PM
Live Streaming using Zoom
Please review the below links before live streaming: Live Streaming Best Practices: https://www.vconferenceonline.com/live-streaming-best-practices/ Live...
Thu, 24 Jun, 2021 at 12:49 PM
Live Streaming using OBS (Open Broadcast System)
Please review the below links before live streaming: Live Streaming Best Practices: https://www.vconferenceonline.com/live-streaming-best-practices/ Live...
Thu, 24 Jun, 2021 at 12:49 PM
How do I add a reporting agency's Course ID for my sessions?
You can add a reporting agency's Course ID to a quiz following the steps in the How do I set up a quiz for a session? article. The specific fields that...
Thu, 24 Jun, 2021 at 12:49 PM