You’ll want to use the ticket system for details and troubleshooting, Project Manager/Event Coach for creative elements and questions.
The ticket system (https://bitsonthewire.freshdesk.com/support/tickets/new) will help you with setup for your event, including the following:
Turning on/off gamification button in Help Center for attendee transparency
Changing between the two session listing templates for your microsite
Creating custom price points for different types of tickets
Setting up an email blast to your attendees
Updating your No Current Session Video
Troubleshooting on exhibitor booths, including formatting, inserting videos, uploading images, and any "Bump in the Road" errors.
Troubleshooting on poster booths, including formatting, inserting videos, uploading images, and any "Bump in the Road" errors.
Setting up Polls in your sessions
Creating a chat lounge for your event
Disabling booth admin functions
Updating your On Demand period
Turning on Sponsors for the Session Boards
Setting up Authorize.net or Stripe credentials (required for paid events)
Uploading custom signage in the event lobby or uploading a custom HTML event lobby
We highly recommend getting all of these set up a week or more prior to your event - if not earlier!
For creative elements regarding your event (the questions of, “I want to make this type of thing happen...how do I do that in a virtual space?”) should always go to your Project Manager/Event Coach. They know the system inside and out and can find ways to be creative!