1. You’ll want to use the ticket system for details and troubleshooting, Project Manager/Event Coach for creative elements and questions. 

  2. The ticket system (https://bitsonthewire.freshdesk.com/support/tickets/new) will help you with setup for your event, including the following:

  • Turning on/off gamification button in Help Center for attendee transparency

  • Changing between the two session listing templates for your microsite

  • Creating custom price points for different types of tickets

  • Setting up an email blast to your attendees

  • Updating your No Current Session Video

  • Troubleshooting on exhibitor booths, including formatting, inserting videos, uploading images, and any "Bump in the Road" errors.

  • Troubleshooting on poster booths, including formatting, inserting videos, uploading images, and any "Bump in the Road" errors.

  • Setting up Polls in your sessions

  • Creating a chat lounge for your event

  • Disabling booth admin functions

  • Updating your On Demand period

  • Turning on Sponsors for the Session Boards

  • Setting up Authorize.net or Stripe credentials (required for paid events)

  • Uploading custom signage in the event lobby or uploading a custom HTML event lobby

We highly recommend getting all of these set up a week or more prior to your event - if not earlier!

For creative elements regarding your event (the questions of, “I want to make this type of thing happen...how do I do that in a virtual space?”) should always go to your Project Manager/Event Coach. They know the system inside and out and can find ways to be creative!