• Set your desktop resolution to 1280x720, or as close as possible. Some setups may only allow 1280x768 or 1280x800. 

  • There is a video file size limit of 800 MB. Files larger than this may fail and are not accepted. Files will be encoded to our standard broadcast rate noted in the VME. 

  • We recommend that all recordings are provided in a .mp4 file format. If these are loaded in any other format there will be other additional steps needed to ensure that the video plays as expected. 

  • Please let us know if you are uploading a file format that is not a .mp4 as there are manual steps that must be taken to allow you to preview this video.